Marantec Garage Door Opener FAQ

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FAQ

• How do I program my keypad?

  1 How do I program my keypad?

  Please see instruction sheet found under “Home owner support” on the home page.

  
  
  
• How do I change my 4 digit pin in my Wireless Keyless Entry?

  2 How do I change my 4 digit pin in my Wireless Keyless Entry?

  Please see instruction sheet under “Changing the PIN” section.

  
  
  
• How do I use the 1234 code in the wireless keypad?

  3 How do I use the 1234 code in the wireless keypad?

  For factory testing purposes only, will not operate unless manually stored.

  
  
  
• How can I program a 3rd PIN to a Wireless Keyless Entry?

  4 How can I program a 3rd PIN to a Wireless Keyless Entry?

  You need to remove the 1234 code by following the documentation on “Changing the PIN”

  
  
  
• Under what circumstances should I cancel the codes in my WKE?

  5 Under what circumstances should I cancel the codes in my WKE?

  If you have given the codes out. The codes are automatically eliminated when the codes in the transmitters are changed.

  
  
  
• How many doors can I open with my keypad?

  6 How many doors can I open with my keypad?

  The keypad will hold up to 3 different codes to open 3 different doors. You can also store up to 3 different codes to open 1 door.

  
  
  
• How do I program a transmitter?

  7 How do I program a transmitter?

  Click here to download instructions on how to program a transmitter.

  
  
  
• How do I protect my home if my Transmitter is lost or stolen?

  8 How do I protect my home if my Transmitter is lost or stolen?

  By changing the code in the transmitter and reprogramming it back to the motor head. If this is your only transmitter, you can use the vacation lock feature (locks transmitter out) until a new transmitter can be purchased.

  
  
  
• How do I clone a transmitter?

  9 How do I clone a transmitter?

  Please see instruction sheet under “Multiple Transmitters”.

  
  
  
• How do I change the code in my Transmitter?

  10 How do I change the code in my Transmitter?

  Please see instruction sheet on “Changing the Code”.

  
  
  
• How do I ‘short out’ the code in my transmitter?

  11 How do I ‘short out’ the code in my transmitter?

  Please see instruction sheet on “Changing the code”.

  
  
  
• My transmitter worked yesterday, the batteries are new. Why is it not working?

  12 My transmitter worked yesterday, the batteries are new. Why is it not working?

  1)The unit may be in vacation mode; check wall control panel. 2)Try reprogramming remote back to over head motor.

  
  
  
• How many transmitters can I program to each opener?

  13 How many transmitters can I program to each opener?

  Only 1 transmitter may be programmed to the over head motor, then multiple transmitter may be “cloned” to operate the door. Please see instruction sheet. Universal transmitters/keypads are not compatible with the Marantec product line.

  
  
  
• What is the 2nd or 3rd or 4th button for on my transmitter?

  14 What is the 2nd or 3rd or 4th button for on my transmitter?

  They are to operate other garage doors, if you only have 1, you won’t use the other buttons.

  
  
  
• How do I change the battery/ what kind of battery?

  15 How do I change the battery/ what kind of battery?

  Please see instruction sheet under “Battery Replacement” section.

  
  
  
• What does your 15 yr warranty cover?

  16 What does your 15 yr warranty cover?

  Parts only on motor and rail.

  
  
  
• What does your lifetime warranty cover?

  17 What does your lifetime warranty cover?

  Parts only on motor and rail.

  
  
  
• Is your warranty transferable?

  18 Is your warranty transferable?

  The warranty is to the original purchaser only

  
  
  
• My door does not close; what can I do to get it to close?

  19 My door does not close; what can I do to get it to close?

  You can check your photo eyes for spider webs/obstructions/alignment. If it still will not close, pull emergency release cord and manually operate until a service person can be contacted.

  
  
  
• On which photo eye should the Sun Shield be on?

  20 On which photo eye should the Sun Shield be on?

  The red/receiving eye.

  
  
  
• My garage door needs service; how do I find a dealer?

  21 My garage door needs service; how do I find a dealer?

  You can use the dealer locator feature on our home page.

  
  
  
• How do I program my home-link to my Marantec opener?

  22 How do I program my home-link to my Marantec opener?

  You will follow the instructions in your vehicles owners manual.

  
  
  
• Where is the learn button?

  23 Where is the learn button?

  The learn button would be the button on your hand held transmitter that operates the door.

  
  
  
• Can I program my car’s Lear Car 2-U System?

  24 Can I program my car’s Lear Car 2-U System?

  This is not compatible with the Marantec system, please contact Lear at 866-572-2728.

  
  
  
• How do I install an external receiver?

  25 How do I install an external receiver?

  Please see instruction sheet found under documentation.

  
  
  
• Why doesn’t the light button on the keypad turn off/on my outside lights?

  26 Why doesn’t the light button on the keypad turn off/on my outside lights?

  It will, provided you have an external receiver attached/wired to them.

  
  
  
• Can I register online?

  27 Can I register online?

  Yes, please see the online registration

  
  
  
• Where can I locate the serial number?

  28 Where can I locate the serial number?

  On the side of the overhead unit (white label). It will also give model number as well.

  
  
  
• Troubleshooting: First Step when the lights or the number 6 is flashing on the over hear motor press the "P" button to get you error code number. Then you can use the troubleshooting guide in the back of your owners manual to determine what the problem is. Please see home owners support page for owners manual.

  29 Troubleshooting: First Step when the lights or the number 6 is flashing on the over hear motor press the "P" button to get you error code number. Then you can use the troubleshooting guide in the back of your owners manual to determine what the problem is. Please see home owners support page for owners manual.

  
  
  
• My garage door is making clicking and blinking noise, how can I get it to stop.

  30 My garage door is making clicking and blinking noise, how can I get it to stop.

  First Step when the lights or the number 6 is flashing on the over hear motor press the "P" button to get you error code number. Then you can use the troubleshooting guide in the back of your owners manual to determine what the problem is. Please see home owners support page for owners manual

  
  
  
• What is so special about a Marantec opener?

  31 What is so special about a Marantec opener?

  1) German Engineered. 2) Provides quiet and smooth operation. 3) One of the best warranties provided.

  
  
  
• How long has Marantec been active in the American market?

  32 How long has Marantec been active in the American market?

  We have been in the US since 1997.

  
  
  
• Can I only use up to 60 watt bulbs in the unit or can I put in a higher wattage bulb?

  33 Can I only use up to 60 watt bulbs in the unit or can I put in a higher wattage bulb?

  A 60 watt light bulb is the highest wattage allowed.

  
  
  
• What other accessories does Marantec sell that might be of interest to me?

  34 What other accessories does Marantec sell that might be of interest to me?

  1) Battery Back Up 2) Locmatic 3) External receiver

  
  
  
• In using the disconnect lanyard, it doesn't seem to work properly. What is the proper procedure and angle of pull for the release mechanism on the trolley?

  35 In using the disconnect lanyard, it doesn't seem to work properly. What is the proper procedure and angle of pull for the release mechanism on the trolley?

  To disengage trolley pull firmly down on the emergency release cord (red cord with knob).

  
  
  
• How can I tell if I have a 433 MHz or a 315?

  36 How can I tell if I have a 433 MHz or a 315?

  For Transmitter MHzs:

  Old Style: (light gray w/ red buttons)
  ML-1402
  1st digit tells us size:
  1=Midi
  2=Mini
  2nd & 3rd digit is frequency:
  43=433 MHz Compatible to M3-2432 w/ old to new cable
  40=40 MHz
  39=390 MHz
  31=315 MHz Compatible to M3-2312 w/ old to new cable
  4th digit is number of buttons on remote

  New Style: (dark gray w/ black buttons)
  M3-2312= 315 MHz 2 button
  M3-2313= 315 MHz 3 button
  M3-2314= 315 MHz 4 button
  M3-2432= 433 MHz 2 button
  These are the only remotes offered in the new style.

  For Wireless/Keyless MHzs:

  Old Style (Light gray w/ white rubber buttons):
  ML-640=40 MHz No longer available
  ML-631=315 MHz No longer available -Replace with M3-631
  ML-639=390 MHz No longer available
  ML-643=433 MHz No longer available
  New Style (Dark gray w/ dark gray buttons):
  M3-631=315 MHz

  * For the above transmitters and wireless/keyless that are no longer available; the home owner can purchase an external receiver to adapt the opener to 315 MHZ and then purchase the M3-2312 transmitter or M3-631 wireless/keyless.

  
  
  
• How do I program a new EOS System remote?

  37 How do I program a new EOS System remote?

  For All EOS System:

  1) Press and hold “P” button for approx. 3 seconds.
  2) LED lights 8,1,and 2 will light up solid to form an upward arrow
  3) Press and release the “P” button 2 times
  4) The 6,7,and 8 LED lights will light illuminate.
  5) Press and hold the button on the transmitter that you would like to use and 7 LED light will flash rapidly.
  6) Release the button on the transmitter.
  7) Push the “P” button 1 time to exit the programming mode.
  8) The transmitter is now programmed back to the over head motor and is ready for use.

  
  
  
• How do I set up an external receiver?

  38 How do I set up an external receiver?

  To wire the receiver hold it with the plug (3 prongs) facing up towards the ceiling; so that the terminals at the end are facing your belly and insert the solid white wire to the left terminal and the grey striped wire to the right.

  Unplug the motor at the ceiling and plug the device in and then the motor into the device.

  Put the white wire at the other end into terminal 3 and the grey one into terminal 4 on the motor. You will already have one wire in each of these terminals, do not remove these only add the wires from the receiver.

  To program the transmitters to the receiver; push and release the clear oval shaped button on the device towards the bottom and there should be a yellow light that flashes, when this happens push and hold the large oval button on the hand held transmitter that came with it and the yellow light should flash rapidly. When this happens release the button on the transmitter and wait for the light to stop flashing on the receiver. Now the transmitter should be programmed to the receiver and the transmitter should be operational.